E-Commerce Operation Executive SEA

Industry:

Retail/Merchandiser (Sports & Fashion)

Work Location:

PJ, Selangor

Salary Range: 

RM4,000.00 – RM5,000.00

Responsibilities

  • Focus primarily on managing day to day operational processes supporting e-commerce business. This includes inventory management, replenishment strategy, order processing and fulfillment, customer service, information technology and financial operations/payment processing.
  • Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing.
  • Manage 3rd party fulfillment and operation partner(s).
  • Work in close collaboration with buying, planning, content, marketing and finance teams to achieve the group’s overall e-commerce business and financial goals.
  • Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities.
  • Provide reporting and KPIs

Requirements:

  • 3-5 year experience managing some or all of the key business functions described above in an e-commerce, direct marketing or multi channel retail environment.
  • Understanding of business process management co ncepts and techniques, including process design, mapping, cost analysis, and reengineering.
  • Experience managing vendor relationships
  • Highly organized, detail oriented and focused on quality control and execution efficiency
  • Travelling to be expected
  • Languages: Chinese, English & Malay

Benefits:

  • Medical and dental.
  • Parking allowance.
  • MISC allowance
  • EPF, EIS, SOCSO